• Receive a teaching, training and assessment service appropriate to their individual needs, regardless of age, sex, colour, condition, religion, or social class.
• Be treated at all times with skill, dignity and respect.
• Have individual peers treated with courtesy and understanding.
• Have the support of a teacher, assessor or advisor within reason – when requested.
• Receive reasonable advocacy and interpreting service if necessary.
• Have confidentiality observed for all records and information relating to academic and or personal details and to have access to teaching, training and assessment records.
• Be informed about all aspects of your strengths and weaknesses and to be involved in all assessments and further learning decisions – along with any alternatives where appropriate: [ unless you express a wish to the contrary, or it is against your best interests – for example an advisor or counsellor is acting on your behalf ].
• Accept or refuse teaching, training and assessment – without it affecting the standard of alternative learning episodes or modes.
• Have your concerns, fears, doubts fully discussed in private and if appropriate independent options sought.
• Expect the appropriate level and skill mix to be available for your relevant needs.
• Receive reasonable written information about the learning opportunities, assessments and or support to be provided and the facilities available.
• Find teaching, training and assessment providers’ premises; clean healthy and safe – with adequate services for your needs.
• Know how to make a complaint, to have it investigated quickly, impartially and to be thoroughly informed of the results and the steps that can be taken if you are not satisfied with the outcome.
• Expect that adequate post assessments, certification and support arrangements are in place prior to completion of or leaving the course.
• Receive provision of any service without inappropriate delay.
• Choose whether or not to participate in pilot studies or research trials – teacher, trainer, advisor or assessor training and to be withdrawn at anytime without affecting the standard of alternative learning strategies or support services.
• Be given detailed information on alternative learning strategies or services, including their quality standards.
• Be guaranteed admission to the required qualification as is determined by the sponsor by the specified date no later than 18 weeks from an advisor placing you on a waiting list.
• Be advised of the costs in terms of finance and the time in relation to the qualification sought.
• Be clearly aware who will finance your ambitions.
• Know when that finance will be available and in what form.